Envysion’s focus on customer success is stronger now than it has ever been. My prior experience in the tech industry has taught me that a company’s life blood and reason for existence are its customers. As a business that helps other businesses succeed, anything we do as a company should be to ultimately support this core idea.
Historically, our customer base has spanned several industries including quick service restaurant, wireless, and retail industries. Envysion® is entering a period of rapid growth as we add new client brands to our portfolio who find the need and value in video-based business intelligence solutions.
To help support our current and expanding customers, we are taking action each and every day to transform our customer success from great to excellent.
We are streamlining processes to ensure customers have the best service in their journey with us. Every team member has completed training that they will leverage when working to exceed individual customer needs. These process changes will also provide consistency when executing internally on customer deliverables.
We recruit and retain exceptional team members to meet the needs of our customers. From Technical Support to Client Success Managers, our team is built with extraordinary people from diverse industries. They bring relevant experiences to their current positions and help us to collectively build greatness.
Educating our customers is at the heart of what we do. With virtual technology, we offer tutorials, webinars, and individualized training to help customers maximize the use of our products and services. Technology needs to help, not hinder, your operation.
Our Customer Success Managers build one-on-one personalized relationships with each customer so that we can continue to understand individual organizational needs as well as the trending and changing needs of our customer base as a whole. We are constantly improving our offerings based on this feedback.
It’s an exciting time at Envysion® as we continue to help our customers streamline operations, improve service, minimize loss, and ultimately impact their bottom line. While we have a great product that can support customer needs, we believe that a big piece of this puzzle is understanding our customers.