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Business Process Optimization and How it Helps Restaurants

Why Your QSR Needs Business Process Automation

Business process automation (commonly abbreviated BPA) is an incredibly useful tool that quick service restaurant owners can use to help with large-scale audits of their restaurant’s operations. With the help of BPA solutions, big tasks like managing inventory, streamlining hiring, tracking employee schedules, and more can be streamlined and optimized. The result? Time and money saved.

What is business process automation?

Some businesses use specialized software to automate and simplify redundant or complex tasks, and others create their own systems and methods to streamline processes. The overall goal of BPA is to save your QSR time, therefore saving money.

Automating certain aspects of your business also grants employees more time to focus on their core competencies, like giving patrons excellent customer service. Further, since restaurants always need to focus on compliance, it’s helpful to know that business process automation can help your QSR remain compliant.

How to know if your QSR needs business process automation

You might be wondering whether your quick service operation even needs to automate its business processes. If you encounter these issues in your daily operations it might be time to think about automation:

  • Paper forms are still the norm in your restaurant and you use them to track processes, tasks, and other important information.
  • You don’t store documents and data in a cloud-based system.
  • Employees regularly ask for your permission and request your approval, and those inquiries are buried in your inbox or scattered around your desk on scraps of paper.
  • You have to manually enter and delete employee information when staff members are hired or when they leave.
  • Your QSR is growing rapidly.

And these aren’t the only inefficiencies and bottlenecks that QSR owners can encounter. If you feel like operations aren’t running smoothly and there’s room for process improvement, you’ll want to think about how to best automate certain tasks.

Business process automation solutions for quick service restaurants

If you decide to bring automation into your restaurant you’ll have no shortage of choices and solutions. The simplest way to get started is to go paperless. That means start scanning documents, stop storing all of that paper, and begin organizing all of your documents digitally.

When you’re ready to automate even more of your processes you can move to a point-of-sale (POS) system. These software solutions essentially act as a restaurant management system and they automate a restaurant’s major operations, from tracking inventory to counting customers. To learn more about POS systems, read our guide to upgrading your POS system.


About the Author — Lindsay Poirier

Lindsay has over 6 years of successful experience in enterprise software sales and over 10 years in sales and management with a proven track record of surpassing client expectations. Lindsay has a unique perspective with her deep understanding of Point of Sale systems and integration along with experience working with a diverse range of clients in the Hospitality, Finance, and Food & Beverage Industries. She brings all of these skills with her to Envysion to help clients develop, establish, and implement solutions to increase profitability to their organizations. Lindsay earned her bachelor’s degree in marketing from Michigan State University in which she studied abroad for a semester in Italy at John Cabbot University.


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