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Updating Your Point-of-Sale System

Inventory software programs are critical to retail operations because they let managers track usage, monitor inventory via unit dollar costs, and calculate precisely when it’s time to order new inventory. More sophisticated point-of-sale (POS) software integrated with advanced video surveillance and business intelligence can even analyze inventory levels on a single-item basis and control inventory all the way from the time it arrives from the supplier to the point it leaves with your customer at the cash register.
Advanced POS systems combined with video analytics can simplify how you run your business, make it easier to understand the flow of your retail operation, and enable you and your employees to better serve your customers and enhance their shopping experience. Technology has improved significantly in recent years so it may definitely be time for you to upgrade your point-of-sale system to stay current with modern shopping trends. Here’s how to go about initiating or upgrading a new point-of-sale system.

  1. Define the needs of your business. There are lots of things to consider when choosing a new vendor for your POS system. Every business is unique, so you may need to tailor an off-the-shelf system for your needs or select a vendor who is willing and capable to customize your POS system to meet the needs of your business. Among the considerations in planning your implementation are ease of use, how sales information is entered into the system, pricing, the way that product information is updated, sales tracking, taxes, security, and reporting.

  2. Pay attention to hardware requirements. A point-of-sale system will naturally need to be integrated with the hardware and other equipment already in your retail operation, so survey your store to see what already exists. Once you have recorded this information, you can use it to ensure that a POS vendor can successfully assimilate a new system with the hardware and surveillance equipment already in your operation.

  3. Set a Budget. Point-of-sale systems represent a significant cost to a retail operation, so plan accordingly. Traditional POS terminals can cost up to $4,000, not including peripherals like printers, cash drawers, and scanners. Cloud-based POS systems can be more competitive in pricing with an out-of-the-box solution costing about $900 including the cost of a tablet.

  4. Compare POS vendors. The point-of-sale market is competitive so it’s important to compare and contrast both vendors and systems to ensure you are acquiring the right hardware and software to serve the needs of your business.

  5. See the point-of-sale system in a live demonstration. It’s best to request references to other local businesses that are using a vendor’s POS system so you can see how the technology works in the real world. Alternatively, most POS vendors let customers try their software for free, so they can see it in action first-hand.

  6. Set it up. Your vendor should have provided detailed instructions on how to prepare your data and install your new POS system but it’s best to be prepared for any disruptions. Be sure you fully understand your vendor’s responsibilities when it comes to customer service and technical assistance, and do some research as to whether any local IT experts provide assistance in troubleshooting POS systems.

  7. Put it in action. Check regularly to ensure that you are making the best use of your POS system. Look into apps, add-ons, or hardware that can enhance your point-of-sale setup and make your employees more productive. Think about integrating video analytics to transform your POS system into a strategic management tool.

About the Author — Taylor Grassby

Taylor Grassby, hails from Steamboat Springs, CO. Following his passion for skiing and extensive skiing career as a youth, Mr. Grassby was given an opportunity to work on the other side of the ski business as a factory rep for Nordica North America. It was with Nordica where he discovered his passion for business development as he oversaw all product launches for the company. As an operations executive at REVE Marketing, he was able to combine, vast industry experience with his technical know-how. From there Taylor went to work as a senior account executive with a SaaS firm specializing in web and mobile development for the conference, convention and trade show industry. In addition to his current position as account executive for Envysion, Taylor is attending the University of Denver completing a Masters in Leadership and Organizational Studies with a completion date expected in 2015.

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