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Retail Blog

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Employee training: It’s not an expense. It’s an investment.

Graduation season is here. It’s time to bring your employees to their next level in performance and skill. As Ben Franklin said, “An investment in knowledge pays the best interest.”

Education, the training and coaching of your employees, is one of the most powerful tools you have to drive operational excellence and profitability in your stores. Many operators make the critical mistake of viewing training as an expense—an expense that tends to have low priority and seems to slip further and further down the to-do list. Yet research shows that investing in employee development increases engagement levels by almost 70%, improves efficiencies by 61%  and reduces turnover by 30%.  When the cost of replacing even an $8 an hour employee can result in turnover costs of nearly $3,500, it’s clear that coaching and training is an investment that can pay off.

As any store owner knows, coaching and employee training is not a task that is easily accomplished. In larger organizations, training typically falls under the the human resources department. But smaller operations and larger retail and restaurant ones with geographically dispersed locations that have a small group of employees at each location present a variety of challenges. The questions can be difficult to find answers to. How do you discover which employees need training? What skills do the employees lack? What types of training will improve efficiencies? Procedures? Profitability? If you’re like most operators, gaining visibility into employee behavior and turning that visibility into action that produces results can be a daunting task.

That’s where Envysion comes in. Intelligent video and audio solutions from Envysion offer another set of eyes on your operations whether you have just one store, run a small group or manage extended, widely dispersed operations. 

First and foremost, Envysion modern video solutions enable you to remotely monitor your store locations from virtually anywhere, providing insight into employee behavior, skill sets, performance and procedural operations. By observing individual employees, you can determine to whom training would be beneficial and the focus area to hone in on. When integrated with your point-of-sale system, you can sync employee “game film” with unique transactions and gain unprecedented insight.

Video monitoring is not just for pointing out bad behavior. One of Envysion’s clients, Bernie Quintero, is the director of operations at D-Carr investments, overseeing ten KFC locations in Florida. Bernie monitors his employees and points out corrective behavior, but more importantly, he spots good behavior and rewards it with a gift card or small token of recognition. In the process, profitability has improved and Quintero has created what he calls an “energizing culture of accountability” at his stores. “The impact you can have is beyond imagination,” he says. “I love it and the results are real.”

About the Author — Dawn Lampert

Dawn is responsible for helping Envysion’s enterprise clients in the retail and restaurant spaces determine which Envysion products and services will best meet their needs. Prior to Envysion, Dawn was with MegaPath and was responsible for selling complex Wide Area Network (WAN) solutions into retail and restaurants. Additionally, Dawn has delivered significant results for other start-ups such as Connect South LLC, Intrepid Communications and Advanced Radio Telecom. Dawn earned her Bachelor’s degree in Public Relations at Western Kentucky University.

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