Retail Blog

Trending news and best practices for the savvy retailer

Employee Errors and Loss Prevention

Employee errors can be one of the most demanding challenges in creating a loss prevention strategy for a retail operation. Many loss prevention experts believe that the success or failure of a retail business comes down to the quality of their employees. What makes the difference between a successful wireless sales location and a failed one is often the quality of the staff and the integrity of your transactions.

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Best Security Systems for Nighttime Retail Operations

A security system is a key element to protecting the assets, employees, products and integrity of a retail operation. Equipment and features are important factors when choosing the best security systems from manufacturers but it’s also important to consider the character of a retail operation. Monitoring and analysis of retail operations that are only open during the day or are safely secured within, for example, a shopping mall, is a fairly easy proposition. But do you have the right equipment to monitor your retail operations after hours?

Here are some of the cutting-edge systems equipped with the latest technology—especially night vision applications—to ensure that security systems keep up with ever-increasing sophistication on the part of potential criminals.

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Should Your Retail Store Use Google Wallet & Apple Pay?

Does Your Business Need to Change How it Accepts Payments?

Smartphones have become an integral part of our lives. Now, they may even replace our credit cards, debit cards, and cash.

Google Wallet and Apple Pay (and the technology they rely on to work) are two new high tech applications that customers can use to pay for goods and services at brick and mortar businesses. But, are your customers using them, and is investing in the new technology a smart business move?

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9 Ways to Increase Customer Satisfaction

Create Happy, Loyal Customers by Increasing Customer Satisfaction

Providing excellent customer service should be a top priority for every business, no matter how large or small the company is. Businesses depend on satisfied customers to survive. In fact, research has proven that

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8 Reasons Mystery Shopping Isn’t as Effective as Video Intelligence

Increase Operational Efficiency with Video Intelligence, Not Mystery Shoppers

Traditionally, mystery shopping has been one of the easiest ways for storefronts to monitor and assess the on-the-ground details of a location’s operations. But, thanks to video surveillance technology, there’s an even better way to gain visibility into a store’s everyday operations. The data that managers and operators can get from this technology is infinitely more useful than mystery shopping, and the information can be easily acted upon to improve operations and revenues.

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Better Safe Than Sorry: The Four Biggest Safety and Security Issues

It’s been famously said that you can’t see the solution until you see the problem. Most safety and security problems in retail, restaurants and hospitality occur because you or your managers simply aren’t looking. An open back door, a wet floor or an unattended pricing gun, for example, can lead to robbery, lawsuits and eroding profit margins. Let’s take a closer look at four of the key safety and security problems and how modern video technology offers a proven, cost-effective solution. 

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The Most Commonly Shoplifted Items

Ramp Up Loss Prevention by Knowing What Items are Frequently Stolen

According to the National Association for Shoplifting Prevention, approximately 27 million people throughout the country can be classified as shoplifters. That’s 1 out of 11 people, and over 10 million people have been caught in the act over the last five years. While there isn’t a standard profile of a typical offender (men and women are equally as likely to commit the crime, for example) there are many common items that shoplifters focus on. Knowing which products to keep a careful eye on is an important step to prevent unnecessary profit losses.

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Understanding Methods of Employee Theft

Even with the most diligent and thorough screening programs for new employees, it’s inevitable that a few bad apples get through, which makes employee theft a major area of concern for restaurants, retailers and other establishments that handle large amounts of money. CBS News reports that nearly one-third of all employees commit some form of employee theft. So it’s important to understand how these (hopefully) petty thieves are taking hard-earned money out of your business.

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Using Video Surveillance to Catch the Good, Not Just the Bad

Use Video Data as a Positive Reinforcement Tool for Employees

To finish this series on video intelligence, video surveillance is most commonly seen as a tool for identifying negatives, like shoplifting and employee theft, but it can also be an excellent way to show staff that you understand the things they’re excelling at.

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Coaching and Training: Diffusing Difficult Customer Experience Situations Remotely

From Mad to Glad: Turning an Unhappy Customer Experience into a Brand Advocate

Stuff happens. Mistakes are made. Expectations aren’t met. The result? A legitimately angry customer. But there are also customers who want to take advantage of an innocent employee or commit actual fraud. How do you sort out the real from the perceived? How do you train employees to turn a dissatisfied customer into a loyal fan of your brand?

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