Wireless Retail Blog

Trending news and best practices for the savvy wireless retailer

Posts by Qwynn McDowell


3 Big Ways Video Intelligence Helps Wireless Retailers Reduce Loss

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As a wireless retailer, you likely know that theft and fraud can cost you tens of thousands of dollars each month — at each store. With already-tight margins, you need to protect your revenues, and that means stopping theft and fraud — both employee and external — in their tracks. But, you likely don’t have the time or money to visit every store or watch hours and hours of surveillance video.

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Envysion's Managed Video Solution Uncovers Opportunities to Boost Sales in Wireless Stores

This holiday season you're going to have increased traffic. Are you prepared to maximize your sales? Say 30% of visitors to your wireless store make a purchase. That means 70% of the customers still can be influenced to buy! While the exact percentage may vary in each of your stores, the key point is this: You need to take advantage of the opportunity to sell more in your stores. And to take advantage of it, first you need to track it.

Envysion’s managed video solution gives wireless retailers unprecedented visibility into store operations, missed opportunities, and customer experience. Plus, Envysion is the only managed video solution that integrates with iQmetrix RQ POS. See the full picture of what's really happening in your stores with data + video integration from Envysion and iQmetrix

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Confronting Employee Theft: How to Manage an Incident

Employee theft can be a huge source of loss for wireless retailers and it’s a frustrating problem to tackle. If an employee steals from your business you’ll likely feel hurt and betrayed. How can you handle these incidents appropriately?

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How to Appropriately Handle Employee Theft

Employee theft can be a huge source of loss for wireless retailers and it’s a frustrating problem to tackle. If an employee steals from your business you’ll likely feel hurt and betrayed. How can you handle these incidents appropriately?

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Top Reasons Wireless Retailers Are Losing Money

Unfortunately, wireless retailers are particularly susceptible to losing money. From inefficient store layouts and inventory systems to theft, there are lots of ways for retailers of smartphones and other mobile products not to make as much revenue as they should. Let’s take a closer look at the top reasons that wireless retailers lose money that should be padding the bottom line.

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Coaching and Training: Diffusing Difficult Customer Experience Situations Remotely

From Mad to Glad: Turning an Unhappy Customer Experience into a Brand Advocate

Stuff happens. Mistakes are made. Expectations aren’t met. The result? A legitimately angry customer. But there are also customers who want to take advantage of an innocent employee or commit actual fraud. How do you sort out the real from the perceived? How do you train employees to turn a dissatisfied customer into a loyal fan of your brand?

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Use Video Data from Multiple Locations to See the Big Picture

Make Your Video Data Scalable Across Locations

If you’re in the market for a video surveillance system for your store, restaurant, or hotel, you’ll want to be sure that the hardware and software can grow when you do. The information that you’ll receive from video data is an invaluable business tool that helps you see what’s going on inside every part of your store, restaurant, cinema, hotel, or other physical location. It all tells a story, and the moral of that story is that there’s always room for further improvement and innovation.

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